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In addition, it supports both iOS and Android devices for WeChat recording.

Not only WeChat but also the archiver works well with WeCom using the standard app with the complete feature set and WeChat web interface. TeleMessage offers WeChat Archiver to capture and record the WeChat application’s work-related communications.

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How TeleMessage WeChat archiver helps archive WeCom communications To avoid compliance risks while using WeCom due to various data protection regulations, those companies need to have a robust WeCom monitoring and archiving solution. For that reason, companies aiming to work with Chinese clients and business partners will have to use WeCom for effective business communications. WeCom is now a highly popular app in China. Morgan WeCom usage guide explains that they will record all the communications through WeCom from its monitoring and surveillance program. Many organizations have established surveillance technologies to capture and archive WeCom Communications, including Wall Street Banks. Record-keeping regulations require recording WeCom communications.Īs per record-keeping regulations of different worldwide regulatory bodies, Companies that allow employees to use WeCom to communicate with customers must monitor those conversations. As WeCom also connects with WeChat, there is a higher possibility that similar surveillance applies to it. The USA, for example, discovered that the WeChat app could bring threats to national security. Many countries, including the USA, tried to ban WeChat within their countries because of this scrutinization by the Chinese government. It implies that the government may be monitoring and archiving the communications without permission from the users. However, the security and privacy laws do not restrict the Chinese government monitoring those communications.įor instance, if the government requests any WeChat communications, companies must provide them. If any company that offers products or services outside or conducts businesses in China requires sending data outside, they must seek government permission. China regulates electronic communication apps through China Cybersecurity Law which requires capturing personal digital information and storing it in mainland China. WeCom is a Chinese app subject to a Chinese mass surveillance network. WeCom could be subject to Chinese mass surveillance. Accordingly, monitoring WeCom chats helps organizations to identify employees who misuse WeCom and take action against them in advance. Thus, organizations need to do a WeChat risk assessment to identify potential violation areas that could ban the app. Depending on the severity of the violations, the penalties may include banning the member account permanently or banning the administrator and enterprise accounts, blocking the entire organization from using WeCom.

Violations include sending fraudulent, false, harassment, and illegal content, content that threatens the organization’s security, and fictitious transactions to users. There are three types of violations that can occur through WeCom, and some defined penalties are applicable for each type.

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One reason is according to the Tencent WeCom Software License and Service Agreement and the WeCom Account Usage Rules, users must comply with specific rules regarding the message content they can send. There are many reasons why organizations need to record WeCom conversations. Why do organizations need to record WeCom conversations? Violation of WeCom Account Usage Rules Employees also can work collaboratively with video conferencing and live streaming. With WeCom, employees can connect with their customers using WeChat or Wexin, create group chats, and invite customers. WeCom consists of useful office automation (OA) and management features such as attendance marking, approvals, and reporting, and its Wexin integration enables cooperative payments and mini-programs, providing the ability to offer better customer services. The usage of WeCom skyrocketed with the first wave of the Covid-19 outbreak as employees in different organizations found it a helpful tool to continue business work remotely.

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WeCom, also known as WeChat Work, is one of the most popular internal communication applications with office automation tools developed by Tencent China, offering a communication experience similar to the standard WeChat app but also a more professional version. The WeCom application is one of the communication platforms that helped the labor force worldwide continue business-related communication without any interruption, by facilitating independent personal and business messaging with WeChat communications.

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When businesses worldwide shifted towards hybrid and full remote working modes with the coronavirus outbreak, the demand for online collaborative working and instant messaging solutions grew exponentially.

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